Frequently Asked Questions

What time will my order be delivered? What if the driver is early or delayed?

Your order will be delivered at the scheduled time. Our drivers have a 15-minute buffer for traffic and may arrive up to 15 minutes early. If an unexpected delay occurs, we will notify the client immediately.

Our trained delivery driver will place the food in the designated area upon arrival and review the items with the client or an authorized representative before leaving. No full buffet setup or additional service is included with basic drop-off.

We provide:

  • Disposable serving utensils
  • Disposable plates and meal kits if requested prior to delivery

The order is confirmed for the agreed-upon number of guests. If the number of attendees increases, the total fee will be adjusted accordingly and reflected in the Event Order Summary in real time. Changes within 24 hours may not be accommodated, and/or additional charges may apply.

Final menu selections must be confirmed at least 2 days before delivery. Changes after this deadline may result in additional charges, reflected in the updated BEO.

All food will be delivered in disposable aluminum trays, suitable for storing leftovers. Additional to-go containers are not provided unless requested.

  • Credit Card must be pre-authorized to confirm the delivery.
  • Full payment is due on the day of delivery.
  • The card on file will be charged in the morning before delivery, and an invoice will be emailed at that time.
  • No deposit is required.

We accept the following payment options:

  •  Credit/Debit Card
  •  Bobby Q Gift Cards or Certificates
  •  Cash or Check (Must be dropped off at 8501 N 27th Ave, Phoenix, AZ at least 24 hours before delivery.)

Cancellations made less than 24 hours before the event will incur a 15% cancellation fee to cover food and labor costs.

A $15 inconvenience fee will apply if the authorized payment method is not approved before the attendant’s arrival. Please ensure payment is processed on time to avoid this fee.

 

Same-day changes that result in increased food or labor costs may incur a 2% labor fee. We recommend finalizing all details in advance to avoid additional charges.

If your venue has restricted access times, loading dock details, or setup restrictions, please inform us as soon as possible so we can plan accordingly.

We only provide non-alcoholic beverages. If you are looking for bartending services, please reach out and we would be happy to offer a recommendation.

Please contact the delivery department via email at delivery@cateringbysikora.com or at 602-995-5982 ext. 3.

What time will the attendant arrive?
Our attendant will arrive approx. 1 hour before the scheduled serve time to allow for smooth setup and preparation.
Attended service includes up to 1 hour for setup and 1.5 hours of buffet service, unless dismissed earlier by the client or alternative arrangements are made in advance. During this time, our staff will handle food setup and assist guests throughout service. If the event is delayed and the attendant is requested to remain beyond the allotted time, we will do our best to accommodate; however, additional charges will apply for any extra time on site.
Unless prior arrangements have been made with a manager, your service includes one attendant dedicated exclusively to carving and serving meats according to the agreed-upon portions. If additional support is needed for serving sides, bussing tables, beverage service, or tasks beyond maintaining the buffet, extra staff can be provided for an additional fee. Please let us know in advance if you would like to add more personnel.
If the number of attendees increases, please notify us as soon as possible so we can accommodate additional guests. Significant changes within 24 hours of the event may not be possible, and if adjustments can be made, additional fees may apply in addition to the increased food cost.
Final menu selections must be confirmed at least 2 days before the event. Any changes after this deadline may increase the total cost and will be reflected in the updated Event Order Summary.

We will provide:

  • Buffet tables and buffet table decor
  • Wire chafing racks and 2-hour Sternos
  • Buffet linens in your choice of black, white, or ivory.
  • Serving utensils and menu cards with labeled dietary information
  • Plates and Meal Kits for additional cost

Our attendant will manage and maintain the buffet line, monitor food levels and temperature, refresh pans as needed, and assist guests throughout service.

Please note that attended service does not include table bussing, beverage service, trash removal beyond buffet-related waste, or additional duties outside of maintaining the buffet unless added in advance.

Drivers are allotted a 15-minute buffer for traffic and may arrive up to 15 minutes early. If an unexpected delay occurs, we will notify the client immediately.

Yes! To-go containers will be provided for any remaining food after the 1.5-hour service period. After service, food in aluminum pans will be repackaged, labeled, and placed in a designated location.

  • Credit Card must be pre-authorized to confirm the delivery.
  • Full payment is due on the day of delivery.
  • The card on file will be charged in the morning before service, and an invoice will be emailed at that time.
  • No deposit is required.
  • We accept the following payment options:

    • Credit/Debit Card
    •  Bobby Q Gift Cards or Certificates
    •  Cash or Check (Must be dropped off at 8501 N 27th Ave, Phoenix, AZ at least 24 hours before delivery.)

A $15 inconvenience fee will apply if the authorized payment method is not approved before the attendant’s arrival. Please ensure payment is processed on time to avoid this fee.

Cancellations made less than 24 hours before the event will incur a 15% cancellation fee to cover food and labor costs.

Same-day changes that result in increased food or labor costs may incur a 2% labor fee. We recommend finalizing all details in advance to avoid additional charges.

If your venue has restricted access times, loading dock details, or setup restrictions, please inform us as soon as possible so we can plan accordingly.

Our attended service includes food service and non-alcoholic beverages on request only. If you are looking for bartending services, please reach out and we would be happy to offer a recommendation.

Please contact the delivery department at delivery@cateringbysikora.com or 602-995-5982 ext. 3.

Are you Bobby Q or Catering by Sikora?

We are currently operating under Catering by Sikora, but all legal business operations, including insurance, permits, health certificates, and liability coverage, remain under Bobby Q.

  • If your venue or event requires proof of insurance or health certificates, these will be issued under Bobby Q.
  • Any payments made via check must still be written to Bobby Q. If you have any questions regarding our business documentation, please reach out to our team

Our catering team will arrive with enough time for a complete setup before your event’s scheduled start time. The event officially concludes for our staff at the agreed-upon breakdown time. Catering arrival and breakdown times will be added to your event summary within 7 days of the event.

Our standard full-service catering includes buffet-style service. If you require plated meal service, please let us know in advance, as this requires additional staffing and costs.

At the conclusion of the event, our staff will repackage, label, and leave any remaining food in a designated area for the client. We will also leave takeout boxes for guests who would like to take leftovers home.

If the client does not wish to keep all remaining food, we are happy to donate the leftovers to our local community and/or shelter. The catering captain will check with point of contact once dinner service is complete.

  • Full payment is due on the event day unless prior arrangements have been made (Net 30 or venue agreement).
  • A 15% gratuity is included in all full-service events. Any gratuity signed for in person will be in addition to this amount.

If the authorized payment method is not approved before our team arrives, a $15 inconvenience fee may be applied.

We accept:

  • Credit/Debit Card
  • Bobby Q Gift Cards or Certificates
  • Cash or Check (must be dropped off at 8501 N 27th Ave, Phoenix, AZ 85051, at least 24 hours before the event; no cash or check will be accepted on-site for staff safety).
  • Cancellations or changes must be made at least 72 hours before the event to avoid additional charges.
  • Same-day changes that increase kitchen labor may result in a 2% labor fee added to the total cost.

If your venue has restricted access times, loading dock requirements, or special setup instructions, please notify us in advance so we can accommodate accordingly

we do not provide alcohol, but we can recommend licensed bartending services or work alongside a bar service at your event.

 

We offer some menu accommodations for dietary needs, including vegetarian, gluten-free, and vegan options. However, due to the nature of our kitchen and some on-site prep, we cannot guarantee a 100% allergen-free environment. If you have guests with life-threatening allergies, please let us know as soon as possible.

Yes! If you need vendor meals separate from the main guest count, please inform us when finalizing your menu. Vendor meals are typically the same as the guest meal but can be adjusted based on budget or preference.

If your event is outdoors, we recommend having a backup plan in case of unexpected weather conditions. Our team does not provide tenting, heating, or alternative coverage but will work with you to adjust the service plan as needed. 
While we provide buffet tables and decor for those tables, we do not supply dining tables, dining table linen, chairs, or additional event rentals. However, we can recommend reputable rental vendors in the area or coordinate rentals on your behalf for an additional fee.
For any last-minute questions or changes, please contact Jason French at (602) 350-6286.